As the comments below recent BikeRadar articles show, Canyon’s switch to more modern facilities had a difficult birth. Delivery times ballooned out of control during the Christmas period, and many customers started complaining loudly on social media and elsewhere. So what does the situation look like now? Well on our recent visit to the German firm’s factory in Koblenz, all was calm and efficient.
In fact, things are going so well that Canyon recorded its strongest month ever in April, selling and shipping more than €23m worth of bikes. The firm is now shipping around 500 bikes per day to 104 countries, running on one production shift and two warehousing and delivery shifts each day.
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The Canyon model
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With so many BikeRadar readers affected by the recent delivery issues, we wanted to delve deeper into what caused them, how well Canyon is currently fulfilling orders, and what expansion plans it has in future. That's especially pertinent given the company wants to start selling in the US later this year.
The first thing to note is that Canyon bikes are not built to order – a production plan for the year is agreed, and then different models are built in rotation. So you might have the Endurace bikes built one week, Ultimate models the next, then Grand Canyon, and so on.
This means that when someone orders a bike, they must wait until the next production slot for it to be built (at the earliest), and then anywhere between 1-6 weeks for it to be delivered. But the good news – according to Canyon – is that all systems are now working smoothly, across the production, warehousing and delivery sections of the business.
Expansion plans
US delivery model
The future of Canyon bikes
You can read more at BikeRadar.com
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